Akasa Air Enhances Pet-travel Service

Akasa Air unveils enhancements to its pet-travel service, ‘Pets on Akasa’. Moreover, the airline has also crossed the milestone of carrying over 3,200 pets since the service launched in November 2022.

Akasa Air now allows customers to travel with pets weighing up to 10 kgs (including the weight of the container) in the cabin, an increase from the previous limit of 7 kgs.

In addition, the airline is implementing an enhanced travel certificate policy. Travel certificates issued for pets will now remain valid for up to 15 days instead of three days. Customers travelling for longer than 15 days will be required to obtain a new travel certificate.

Customers booked with their pets on Akasa Air, also enjoy a host of complimentary services such as a pre-booked window seat, priority baggage delivery and priority boarding. Akasa Air has invested in research and training across its customer care centre, airports and in-flight teams. Furthermore, Akasa Air has also partnered with Umeed for Animals Foundation to implement best practices by collaborating across processes and policies to continuously enhance pet comfort and safety.

Commenting on the product enhancement, Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, Akasa Air said, “Thanks to the love and support of pet parents and their constructive feedback, we are pleased to announce key enhancements to our ‘Pets on Akasa’ service. This positive change not only reinforces our commitment to listening to feedback from our customers but also endorses our culture of using feedback for continuous improvement.” 

Coutinho added, “Since the inception of our ‘Pets on Akasa’ service, we have worked to create an inclusive and humane travel experience and we are pleased to have flown over 3,200 pets since the start of our ‘Pets on Akasa’ service.”

Pets on Akasa allows customers to travel on domestic flights across 22 cities with their cats and dogs in the cabin or cargo, based on their weight. Akasa Air has introduced multiple quality products and differentiated services to ensure an inclusive, warm and comfortable flying experience. Its new fleet provides generous legroom and comes with in-seat USB charging ports in a majority of aircraft. Café Akasa, the airline’s onboard meal service offers an assortment of meals, including festive menus and industry-first options. Travelers can choose to plan their travel with Akasa Holidays which offers customisable and all-inclusive holiday packages at affordable prices. In addition, Akasa Air has introduced its safety instruction card and onboard menu card in Braille for persons with visual impairment.

Since its launch in August 2022, Akasa Air has served over 8 million passengers and connects with 22 cities, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Port Blair, Ayodhya, Gwalior, Srinagar, Prayagraj and Doha (Qatar).