Thomas Cook India introduces a unique Double Protection Program
Thomas Cook (India) Ltd., India’s leading integrated travel and travel related financial services company, has introduced ‘Trip Protection Program’ and ‘Guaranteed Departures’, two unique offerings aimed at protecting the Indian traveller interests. The program ensure a stress free period between the booking and departure window, by guaranteeing departures*, as well as reduced cancellation fees*, incase of any unforeseen circumstances. Thomas Cook India operated 98% of the departures announced in 2019, which is amongst the highest in the industry, encouraging the brand to introduce the program.
Travel has become non-negotiable for Indians today. With schools closed, the summer and winter breaks continue to remain key vacation periods for the majority of Indian travellers. Thomas Cook India’s internal data further reveals a majority of consumers booking their vacations well in advance to ensure that their preferred dates are secured while making the best of early-bird offers. Keeping this in mind and to allow customers to rest assured that their holidays with Thomas Cook India are protected, Thomas Cook India’s Trip Protection and Guaranteed Departures Programs have been designed to secure its customers best interests.
Under the Trip Protection Program, customers can avail reduced cancellation charges* for international bookings depending on the number of days prior to departure date and in view of any unforeseen circumstances; including visa rejection or delay, hospitalization or death of a family member and blood relatives. The program covers Thomas Cook India’s Simply Series product offering as well as destinations such as Africa, Australia, New Zealand, Asia, Europe and USA. While normally customers stand to lose in case of any cancellations made between 46-59 days prior to departure, under this offering, the cancellation fee for the same period stands as low as 5%*. The Guaranteed Departures Program on the other hand ensures guaranteed group departure* to international destinations.
Mr. Abraham Alapatt. President, Group Head - Marketing, Service Quality & Innovation, Thomas Cook (India) Ltd., said, "We at Thomas Cook India, believe that a customer's holiday experience begins much before their actual date of travel. It is therefore important for us to ensure that the holiday that they have booked with us delivers a seamless experience including a worry-free period from the booking date to the actual date of travel. Our unique "Double Protection Program" comprising Trip Protection + Guaranteed Departures aimed at protecting traveller interests does precisely that. So now customers, particularly those availing our attractive early bird offers, can rest assured and look forward to the memorable experiences that a Thomas Cook India Holiday ensures!"
