Mumbai Airport’s personalized Airport services “Pranaam”

Mumbai Airport’s personalized Airport services “Pranaam” introduced by GVK CSIA at the Domestic & International terminals, received an international acclaim from the globally renowned Business Initiative Directions (BID) Group One. BID honoured Pranaam Services with the Century International Quality Era award as a recognition to the services’ combined high delivery on customer-focused parameters such as quality, leadership, technology, management, customer satisfaction, brand name and business results.
The Pranaam GVK Guest Services aim to redefine the Airport Experience in India and take it on par with the global best with a bouquet of services on offer spanning Departures, Arrivals, Transition and Lounge services for both Domestic & International passengers. The services cater to individual passengers, families, assistance to corporate clients, warmth & care to families, special attention to elderly guests, personalized care for women traveling with kids and secured transit assistance. Broadly the services offered are Pranaam Platinum, Pranaam Gold, Pranaam Transit and Pranaam Lounge (at T2).
The services have been aligned with essence of India’s culture depicting warmth and care. While the Domestic Service offerings at CSIA T1 facilitate dedicated assistance by Pranaam Officer, porter service for baggage assistance, assistance with airline/airport processes and lounge access. The International Service offerings from ‘Pranaam GVK Guest Services’ includes dedicated assistance by Pranaam Officer from curbside to the boarding or aerobridge gate, porter service for baggage assistance, assistance with airline / airport processes, facilitating help with Security and Immigration processes, access to Pranaam Lounge at International Departures and exclusive Buggy services.
Expressing his delight at receiving the latest international accolade, Mr. Rajeev Jain, CEO, MIAL said, “The Service Excellence Award conferred by the BID Group One serves as a testimony to our belief of transforming Air Travel experience beyond the conventional passenger expectations. GVK CSIA is committed to its vision in providing highest standard of services and to ensure a unique and memorable experience to passengers at airport.”
Ms. Rekha Nair, GM Airport Services, CSIA said, “We are proud to receive the service excellence award conferred by the BID Group One. The personalized first-of-its kind services offered under Pranaam promise to provide a new flavour to the Airport experience. We strongly believe that our efforts will ultimately help push further the present industry benchmarks for Airport Experience and provide passengers travelling to & from Mumbai Airport, a truly world-class experience.”